Q: "How can I place an order?"
To place an order, simply browse our online store, select the products you want to purchase, and click on the "Add to Cart" button. Once you're ready to checkout click on the cart icon, review your order, and proceed to fill in your shipping details and payment information.
Q: “Do you offer international shipping?”
Yes, we ship worldwide through trusted couriers like DHL, FedEx, UPS, and Skynet. Shipping costs will be calculated during checkout based on your location and the size/weight of your order.
Q: “What payment methods do you accept?”
We accept multiple payment options including credit/debit cards, bank transfers, and Cash on Delivery (COD) for local orders within Pakistan.
Q: “How do I track my order?”
Once your order has shipped, we will send you a tracking number via email or SMS. You can track your order by visiting the courier’s website or directly using the tracking link provided.
Q: “Do you offer Cash on Delivery (COD)?”
Yes, Cash on Delivery (COD) is available for customers within Pakistan. This option allows you to pay for your order upon receiving it at your doorstep.
Q: “Can I modify or cancel my order after placing it?”
We process orders quickly, so please contact us immediately at wecare@buntifabrics.com if you need to cancel or modify your order. If the order has already been processed or shipped we may not be able to make any changes.
Q: “How can I return or exchange an item?”
We accept returns and exchanges within 7 days of delivery, provided the items are in unused condition, with all original packaging, tags and labels intact. For more details, refer to our Return & Exchange Policy.
Q: “Can I return or exchange items on sale?"
Items purchased during a sale or on discounted prices are non-returnable and non-refundable unless they are defective or damaged. Please check the sale conditions before purchasing.
Q: “I received a damaged or incorrect item. What should I do?"
We apologize for the inconvenience. If you received a damaged or incorrect item, please contact us within 48 hours of receiving your order. You can email us at wecare@buntifabrics.com with your order number and photos of the damaged or incorrect item. We will arrange for an exchange or a refund.
Q: “How long will it take to receive my order?"
Local orders (Pakistan) are usually delivered within 3-5 business days, while international orders may take 7-14 business days, depending on the destination and shipping method selected. You will receive tracking information once your order is dispatched.
Q: "Do you have a physical store where I can see the products in person?"
At this time, we operate exclusively online, so we do not have a physical storefront. However, if you'd like to view our products or discuss anything in detail, feel free to contact our team through wecare@buntifabrics.com.
Q: “Are your fabrics of good quality?”
Yes, we offer only premium-quality fabrics sourced from reputable brands around the world. Each piece is carefully curated to ensure it meets the highest standards of quality, softness, durability, and style. We also ensure that all products undergo a quality check before shipping.
Q: “Do you offer gift wrapping or personalized messages?”
Currently, we do not offer gift wrapping or personalized messages. However, we are working to add this feature in the future to make your shopping experience even more special.
Q: “Do you offer wholesale or bulk purchasing?”
Yes, we offer wholesale pricing for bulk orders. Please contact us at wecare@buntifabrics.com with your requirements, and we will provide you with details on pricing and shipping.
Q: “Can I get a sample of the fabric before purchasing?”
We do not offer fabric samples at this time. However, you can view high-quality images of our fabrics on our website to help you make your selection. If you have any specific questions about the fabric, feel free to reach out to our customer support team.
Q: “How can I contact customer support?"
You can contact our customer support team via email at wecare@buntifabrics.com or call us at 0355 7750299. We are happy to assist you with any questions or issues.
Q: “How do I know which size to order for stitching?”
For stitching orders, we provide a detailed size guide on the product page. If you are unsure, feel free to reach out to our customer service team at wecare@buntifabrics.com, and we can guide you through the process.
Q: “Can I make changes to my custom order once it’s placed?"
Changes to custom orders can only be made within 24 hours of placing the order. After that, the fabric will be cut and processed, so we won't be able to accommodate any changes.
Q: “What should I do if I forgot to apply a discount code?"
If you forgot to apply a discount code at checkout, please contact us as soon as possible at wecare@buntifabrics.com. If your order hasn’t been shipped yet, we can apply the discount retroactively.
Q: “Do you offer free shipping?"
We do not offer free shipping as a standard practice, but we do provide flat-rate local shipping at Rs 300 for domestic orders within Pakistan. For international orders, shipping rates will be calculated at checkout.
Q: "What do I do if I have a question that’s not answered here?"
If you have any other questions, feel free to contact us at wecare@buntifabrics.com or call us at 0355 7750299. Our customer service team is here to assist you.